We complement the excellent service onboard by ensuring everything runs smoothly on land with a dedicated, discreet presence. Our team works in direct communication and collaboration with the crew 24/7, so that operations and guest experiences are coordinated seamlessly from ship to shore.
Our services include
• Full-time on-site concierge presence when required
• Ground logistics: transfers, reservations, private events, wellness & entertainment
• Real-time guest assistance during day or night
• Supervision and coordination of external staff & suppliers
• 24/7 communication and operational support for the crew
Through our licensed customs consignatario, we also provide